Need help with any of our mobile apps? We’re here.
Primary support email: [email protected]
When you email us, please include (if possible):
- The app name and platform (iOS / Android).
- Your device model and OS version.
- A brief description of the issue and steps to reproduce.
- Screenshots or screen recordings, if relevant.
Using the “App Support” link in the App Store
If you’re viewing one of our apps in the Apple App Store, tapping App Support will bring you here so you can reach us directly at [email protected].
Response times
We aim to reply within 2 business days. For urgent issues affecting accessibility or payments, we prioritise responses as quickly as we can.